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May 31, 2013

AURORA, Ill. – Two Disaster Recovery Centers are now open. One is in North Park Village and the other is in South Chicago. The DRCs provide an opportunity for those affected by the recent storms and flooding to meet with disaster recovery specialists to ask questions and register for FEMA assistance.

The facilities, operated jointly by the Illinois Emergency Management Agency and FEMA, will operate from 9 a.m. to 7 p.m. seven days a week. The locations are:

North Park Village

5801 N. Pulaski, Bldg. C

Chicago, IL  60646

Hours: 9 a.m. – 7 p.m. daily.


Royal Savings Bank

9226 S. Commercial Ave.

Second Floor

Chicago, IL 60617

Hours: 9 a.m. – 7 p.m. daily.

(Bank parking is free but limited. Additional free parking is at 9137 S. Exchange Ave.)

DRC services include help with applying for disaster assistance and finding out about other disaster programs available from the U.S. Small Business Administration (SBA), state and local agencies, and voluntary organizations. Residents must apply with FEMA even if they already provided damage information to local officials, other agencies or organizations.

SBA low-interest disaster loans may be available for homeowners, renters, businesses and private non-profit organizations of all sizes to repair or replace real estate, contents and/or personal property damaged in the severe storms and flooding. SBA customer service representatives will be present to answer questions and accept completed loan applications. Information and assistance from SBA is also available at 800-659-2955, (TTY) 800-877-8339 or online at

Survivors do not have to visit a DRC to register for FEMA assistance. Individuals can register online at or via web-enabled phone at Applicants may also call 800-621-3362 or (TTY) 800-462-7585. If you use 711-Relay or Video Relay Services (VRS), call 800-621-3362. The toll-free telephone numbers operate from 7 a.m. to 10 p.m. CDT seven days a week until further notice.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.